Authors: Joseph P. Graskemper
Good communication can ensure the success of management in the current dental practice.
Dr. Joseph P. Graskemper of the Stony Brook School of Dental Medicine, Stony Brook, NY, USA, has formulated a practical guide addressed to practice, patients and dentists, entitled Leadership and Communication in Dentistry.
The book is divided into three sections comprising twelve chapters and an index.
Section 1, Leadership and Success in Communication with Dental Insurance Companies covers ways to approach insurance companies, insurance negotiations, preferred provider organization and contractual issues, estimation of benefits problems, appeals letters and leadership to interface with your community.
Section 2, Leadership, Communications, and Success for Your Practice, includes communicating with patients, addressing how to listen and motivate both them and the staff and how to institute office policies.
Section 3, Leadership, Communication, and Success for Your Self, makes us understand how to use leadership and what are the communication skills necessary to improve one’s dental practice.
The book is rich in True Case/Examples to better illustrate the issues discussed.
Leadership and Communication in Dentistry is a real guide for any dentist or dental student to learn good communication skills in his activity.
Figures are shown in pdf document
| (read pdf) |